Lead Point

Order Processing

If the Processing Time for items in your order is "Usually ships within 24-48 hours", your order will usually be processed within 48 hours of receipt Monday through Friday. Orders received during weekends and holidays will be processed on the next business (working) day. Orders with longer processing times will be shipped when all items become available.

Shipping Rates

Please add your desired items and the delivery address to your basket to determine the exact shipping costs and options. The table below provides shipping rates for different weights to the countries we ship to.

Carriers

We use the following carriers to deliver orders:

Below is an approximate guide to shipping costs for locations in Europe. Rates may change without notice.

Note: Countries in RED type are not members of the European Union.

Postal Service

Shipping (EU and non-EU countries):

Up to 500 grams Tracked: 6,85 €

Up to 1000 grams Tracked: 10,45 €

Up to 2000 grams Tracked: 20,50 €

Tracking

For tracking details, please log in to your Natural Pigments account.

We track all orders where a tracked delivery service has been selected.

We will update your order with the tracking information if the shipping carrier provides a tracking number. You can locate the tracking number for your order in the shipping confirmation email you receive when your order is shipped. (Look for the email with the subject line "Natural Pigments: Shipment # xxxxxxxxx for Order # xxxxxxxxx.") You can also find the tracking number by signing into your account and visiting My Account Dashboard under Recent Orders.

VAT for Orders within the European Union

VAT is not included in prices unless specified on the website as VAT INCLUSIVE. VAT is calculated for Germany at 19% on both order subtotal and shipping cost and is added to the order grand total.

VAT, Duties, and Tariffs for Orders Outside of the European Union

VAT is not included in prices and totals unless specified on the website as VAT INCLUSIVE. Duties, tariffs, and customs broker fees are not included in the prices and totals on the website. These charges are in addition to what you will pay when ordering. These charges originate in the delivery country, so please contact your local customs for more information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the shipping cost will be, and you will have a chance to abandon your order if you decide not to place it.

Shipping Damage

For shipping damage, customers should file a claim with the carrier immediately. Any discrepancy, including wrong or missing items, should be reported to Natural Pigments within twenty-four (24) hours of receipt.

Back Orders

We do not accept backorders for out-of-stock items. If you order an out-of-stock item, we will email you when we expect that product to be available. You will be among the first to receive the item when it becomes available. Natural Pigments will not charge your credit card for out-of-stock items.